Shipping & Returns
POWERSPORTPILOT.COM ORDER & RETURN POLICY:
We strive to make your shopping experience with us as easy as possible. We have outlined the steps to ensure your return items get returned.
(2) EASY STEPS:
1. Submit a Return Request: All returns must be submitted within 30 days from receipt of goods. Continue to the return link here Return Form Login Page.
2. Securely Pack Your Shipment: Once you have received your RMA, pack the items securely in the original box. Please be sure any old shipping labels and barcodes have been removed from the box you use.
Please be sure to send your return using an insured and trackable shipping company. While we recommend and encourage you to use UPS, you can use any shipping company that is most convenient for you.
Please be patient while we process your order. Our normal shipping time is 2-5 business days after we receive your order. Air shipments also take us a few days to process. Thank you for your understanding.
We order our merchandise to be available before it is printed in our catalog or on our website. However, we may sometimes experience greater than expected demand for an item or an unforeseen delay in shipment to us. Should an item be delayed, you will be notified immediately following your order, by e-mail, or by a return phone call of the expected shipping date. We suggest you order early to avoid possible delays.
We are happy to exchange your purchase if you have ordered an incorrect product, but please do not damage the packaging or remove the tags and/or protective coverings from your merchandise until you've determined that it's the right size. Failure to follow this instruction may result in additional charges and/or refusal of your return.
Due to shipping regulations, batteries are shipped dry. (No acid) Core charge may be applied to engine assemblies, crankshafts, cylinders.
POWERSPORTPILOT.COM will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused!! Requests must be made within 30 days from receipt of goods. Refused orders and/or returns shall be subject to a 30% restocking/handling charge. Merchandise must be returned pre-paid as POWERSPORTPILOT.COM will not accept any returns sent COD. Sorry, we cannot refund shipping charges for any return or exchanges, all shipping charges are final. All returned merchandise must be in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc. Never ship an item in its original manufacturers packaging - it will arrive damaged. Please use a postal box or other adequate packaging to ensure your return is not damaged on the way back.. Following these guidelines will prevent any unnecessary charges. All Special Order, electrical and fiberglass parts are not returnable. All returns or exchanges must be received within 30 business days from the date the order is received. Any returned items that do not follow the most general guidelines will be returned and no credits or refunds will be issued!
ORDER CANCELLATIONS OR CHANGES:
Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee.
All defective merchandise is warranted by the manufacturer, not by powersportpilot.com. Returns are subject to approval by the manufacturer. All items must be installed by an authorized dealership warranty processing. Shipping charges on defective merchandise are not refundable!!
POWERSPORTPILOT.COM is not responsible for any typographical errors, omissions, inclusions or other errors on our web pages. All of our information is direct from the manufacturers and POWERSPORTPILOT.COM cannot be held liable for any of their errors.